Customer Service Agent Shenzhen - Maersk - A P Moller Group
Recruiter
Maersk - A P Moller Group
Available From
2017-06-16
Expire In
2017-08-15
Location
China,
Sector
Customer Service,
Contract Type
Permanent
Hours
Full Time
Job Description

Customer Service Agent Shenzhen

Ref No : MO-015203

Key Responsibilities
• Owns and manages the customer experience of Essential customers
• Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations
• Build strong relationship with the customers 
• Understands the customers’ business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers 
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
• Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
• Work independently and assist the team in realizing goals and standards – share knowledge and best practices. 
Who we are looking for
• Bachelor degree holder
• Minimum 2 years working experience in service industry
• Education and experience in shipping/ logistics industry is highly preferred
• Excellent team player
• Able to work under pressure 
• Well organized, efficient and effective
• Strong interpersonal and communication skills
• Proactive and customer-oriented
• Fluent in Cantonese, English and Mandarin in both written and spoken



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