Senior Specialist - French Language INDIA - Maersk - A P Moller Group
Maersk - A P Moller Group
Available From
Expire In
Sales ,
Contract Type
Full Time
Job Description

Senior Specialist - French Language INDIA

Ref No : MO-017695

We offer

As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.

Key responsibilities

Individual is hired to resolve Customer disputes on invoiced billed to Customer. He is also expected to understand the Root cause and help fix the same in the upstream process

1. Analysis disputes received (Basis Target allocated) – Understand what is Customer disputing for
2. Look up all upstream process to fetch data and understand the history of the said shipment
3. Analysis the case and decide on accepting/clarifying or rejecting the case
4. Reach out to relevant coordinators for more information if required
5. Process the amendment in core systems for accept processing
6. Communicate to customer
7. Record complete root cause on reason or dispute

We are looking for

Qualification: Graduate + Experience: in 5 yrs.

Fluent in French & English
Customer Focus & Owning the customer
Understand Customer requirement and focused on customer outcome
Attitude to go across defined job boundaries for customer resolution
Winning for customer – high achievement orientation
Driven to ensure closure
Superior Stakeholder Management
Responsible to drive Customer outcomes through positive customer experience
Having regular communication with Customers to understand their requirements for a quick dispute resolution.

Problem Solving Skills
• Own the issue, 
• Detailed and result oriented 
• Low tolerance to delays.
• Problem solving, analytical and data skills 
• Data backed decision making.

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