Customer Care, JAPAN (Twill) - Maersk - A P Moller Group
Maersk - A P Moller Group
Available From
Expire In
Customer Service,
Contract Type
Full Time
Job Description

Customer Care, JAPAN (Twill)

Ref No : MO-017703

Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.
Building on the expertise of its partner company Damco, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.
Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, US, Mexico, France, Spain, Slovakia, The Netherlands, Belgium, Luxembourg, Thailand, Malaysia, Poland or the Czech Republic.
With Twill, shipping has never been simpler.

We offer

• You will have a unique opportunity to be part of a Customer Care team, taking a different approach by using new digital tools.
• You will be the proud frontline (local customer care) of Twill and own all shipper-facing contact in export process.
• You will be part of a truly global team with customer care sitting in more than 30 countries!
• You will be part of one of the key strategic initiatives from the Maersk strategy.

Key responsibilities

• Develop strong understanding of customer needs through building a close relationship with our clients
• Provide excellent customer services based on client needs
• To liaise with other key parties including suppliers and other Maersk offices around the world
• To maintain a commercial and cost-optimization focus
• Respond to ad hoc situations and deliver best in class solutions

We are looking for

• A driven fast learner, with a positive attitude who shows initiative and take ownership over client cases
• A professional communicator, able to keep a cool head and a customer centric approach while getting things done
• Somebody with an open mindset who can give constructive feedback, and in turn welcomes feedback as well
• Somebody who knows how to work with a PC and has excellent MS office skills
• An understanding of logistics Supply Chain business or prior experience therein are an advantage

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