Process Expert INDIA - Maersk - A P Moller Group
Maersk - A P Moller Group
Available From
Expire In
Ship Management,
Contract Type
Full Time
Job Description

Process Expert INDIA

Ref No : MO-017789

The Operations process in the GSC is equipped with skills and competencies to seamlessly manage work that has been offshored to the GSCs from across LOCs, CCs and the Centre. The process is set up in a 24*7 environment and the geographic spread of work has been planned solicitously to ensure business continuity. The GSC aids in process simplification along with evaluating opportunities for migrations. Along with the migrations, the PEX mindset has always played a key role in persistently elevating the process performance within the GSC helping move towards business profitability.

We offer

Key responsibilities

oAt least 2-3 years of customer service experience
oAnalytical and problem-solving mindset
oProficiency in MS Office tools is a must
oOwnership mindset
oStrong communication: verbal and/ or written
oEnd to end knowledge of Supply Chain Management would be preferred
oLanguage proficiency

We are looking for

We are looking for someone who can deliver delightful customer experiences through excellent service standards.
oYou value customers and build sustainable relationships through mutual trust and respect
oYou are a person who loves to interact with people across and outside our organization and champion the cause of customer delight.
oYou have an incredible knack of identifying customer needs and find ways for us to raise the bar on our services and eventually make our customers come back for more.
oCustomer Service: Issue resolution on Imports/ Exports, Custom manifests, Booking & recon, Disputes
oOperations: Availability and maintenance of containers, drive vendor behaviour, cost control on repairs & equipment spends
oSCM: Managing Supply Chain Operations

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