Customer Care Associate PAKISTAN - Maersk - A P Moller Group
Recruiter
Maersk - A P Moller Group
Available From
2019-10-22
Expire In
2019-11-21
Location
Pakistan,
Sector
Customer Service,
Contract Type
Permanent
Hours
Full Time
Job Description

Customer Care Associate PAKISTAN

Ref No : MO-017897

• Deliver a superior Customer experience to our customers 
• Proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly.
• Closely collaborate with other teams within and across the organization 
• Act as the first point of contact for customers 
• Actively build strong relationships with customers

We offer

At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!

Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!

Key responsibilities

• Adhering to the standard process and customer specific IOP’s and monitor respective KPI’s
• Be the primary point of contact for customers and act as an advocate for the customer internally
• Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
• Identify and execute upselling opportunities
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
• Own customer experience. Lead the team to achieve best-in-class Customer Service

We are looking for

• Fluency in English written and spoken
• Should have a focus on Customer Centricity
• Be Perseverant & Action Oriented
• Be Collaborative and enjoy problem solving



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