Key Responsibilities:

• Provide customer and systems support of SOA suite software and systems.
• Clearly document customers' system errors and actions taken in the debugging steps to the resolution of the problem.
• Candidate should have strong troubleshooting skills and monitor various aspects of the services as part of the day-to-day job to resolve issues.
• Should be familiar with automated tracking, escalation, resolution and closure of issues.
• Identify and document product defects to Oracle Support.
• Candidate is expected collaborate with various scrum teams to meet the SLA requirements.
• Demonstrate strong troubleshooting and analytical problem-solving skills.
• Able to multi-task and manage multiple technical issues reported by scrum teams.
• Handling, coordinating and resolving incidents and identifying root causes.
• This will be 24 x 7 Operation Role and candidate is expected to work in shifts to support scrum teams in different geographies.
• Do admin level config changes and performance tuning
• Monthly Application Reviews on performance and billing
• Ability to work in pressure environment within defined KPI/SLA,24x7 Support

We are looking for:

• At least 6 months hands -on experience providing operations support on Oracle SOA Suite 12c Market Place from Oracle Cloud.
• At least 3 years hands on operations experience on middleware, linux and database for soa suite on premise version.
• Good working knowledge on OCI
• Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events.
• Ability to troubleshoot issues involving platform performance under load.
• Working knowledge on OEM13c
• Working knowledge on Oracle DB 19c, Weblogic config
• Shell Scripting, MS Office
• Manage & Administer SOA Suite on Marketplace Technology Stack
• Administer WLS Suite, OSB, MFT, BAM and Enterprise Scheduler
• Support Technical Team as part of Managed Services
• Support in Incident, Change & Release Management
• SOA Cluster Monitoring & Support
• Weblogic Administration, Backup/Restore
• Deployment, User Management, Patching
• Creation of New Instances
• Provision and manage SOA/MFT Market Place Instance
• Log Monitoring, Scaleup/Scale Down, Shutdown/startup
• Good Communication Skills
• Comprehensively document all technical deliverables
• (Desirable) Oracle Cloud operations associate certified
• (Desirable) Agile ways of working